An interrupted game
Allow the page a moment to reconnect before submitting another action. The account’s confirmed activity is the record to check. Include the game title and approximate time in a support message, rather than your password.
Missing Play Credits
Check your credit activity and the type of allocation. The welcome allocation happens once; daily credits reset at 00:00 UTC and require a deliberate claim. Restrictions can prevent a new claim.
Account access
Use the recovery page if you have forgotten a password. Email confirmation is not a sign-in requirement. If you still cannot access your account, choose Account access in the form below.